JOB TITLE: STROKE SERVICES MANAGER
LOCATION: RATHMINES /HOME (HYBRID)
REPORT TO: HEAD OF COMMUNITY SERVICES
The Irish Heart Foundation is a community of people who fight to
protect the cardiovascular health of everyone in Ireland. Together we
are working to eliminate preventable death and disability from heart
disease and stroke, and to support and care for those living with
these life-changing conditions.
Digital transformation will be a critical enabler of a successful
delivery of the new IHF Strategy. We are committed to putting the user
at the centre of all that we do and to develop a culture of
innovation, experimentation and iterative learning.
The IHF has ambition to create a ?Heart & Stroke? family and is
committed to exploring best practices both inside and outside the
sector. We intend to be pioneering in our efforts to ensure we stay
relevant, can deliver at scale and offer the best experience to all
that use our services,
We work to achieve this by:
* Caring for and speaking out for people in the community living with
heart conditions and stroke, and their families.
* Innovating and leading in health promotion and prevention to
change health behaviours and reduce cardiovascular risk.
* Building a nation of lifesavers through CPR training.
* Campaigning and advocating for policies that support people to
live healthier lives.
* Information provision.
Our team currently is approx. **Apply on the website** employees and
up to **Apply on the website** volunteers working towards the
Foundation?s vision of a future where no hearts are broken by
preventable heart disease.
THE ROLE
We need an experienced Manager with excellent interpersonal,
operational and leadership skills, to lead our stroke services team.
This role will deliver on our strategic vison to provide vital and
high-quality stroke support services so people can live full and
healthy lives in their communities.
KEY RESPONSIBILITIES
* Management of the Stroke patient support service and a team of
approx. **Apply on the website** employees
* Operational implementation of the new Stroke Service plan from
January **Apply on the website**. This includes working with
management and the team on the completion of an ongoing service and
systems review, and the introduction of agreed service changes and new
systems (including a patient management database).
* Ensure the delivery of high-quality patient support for people
affected by stroke through the development and implementation of best
practice policies and procedures in patient services.
* Manage the team of Support Coordinators and associated
administration staff.
* Work with the Head of Community Support Services and the patient
support management team to strategically drive service development and
improvement in line with the patient support strategy **Apply on the
website**
* Manage the day-to-day planning and operations of the Stroke
Service for e.g. capacity planning, rostering of staff and courses and
ensuring the smooth running of the short- and long-term interventions.
* Provide staff with guidance and advice in order to allow them to
work as effectively as possible.
* Provide reports in line with IHF Management requirement and the
reporting needs of service funders. This includes the collation of
monthly reports, reports required by funding bodies and impact reports
on service delivery.
* Working with the Head of Community Services to implement systems
to monitor and measure the effectiveness of service delivery and
impact
* Work closely with Head of Community Services, The IHF
Communication team and the IHF patient support team to increase
awareness of IHF Stroke support services among all stakeholders
* Monitor the performance of the Stroke Connect Service (SCS),
including the Life After Stoke Facebook group, and review and update
supports and service delivery as required.
* Working closely with the YSSN Manager, Monitor SCS capacity and
caseloads, ensuring pathways are in place to ensure a seamless
transition for our members through and beyond Stroke Connect and into
other supports for example, the YSSN, (The Young Stroke Survivor
Network) online exercise programmes and short-term interventions
* Work with the Head of Community Support Services and Patient
support management team on service risk management and mitigation
plans ensuring that all services comply with relevant regulation, care
standards and legal responsibilities
* Ensure that the necessary training, policies and procedures are in
place for all staff and volunteers working in Stroke Services.
Monitor, review and update as required.
* Working closely with the National Volunteer Manager
* Ensure a sustainable volunteer network in the stroke services to
support members and staff
* Monitor volunteer capacity, ensuring staff have the volunteers
they need to run their groups and sessions, and ensure that these
volunteers are sufficiently supported in turn.
* Working closely with the Head of community services and The
Information Manager, input into the development of content resources
(print and digital) and work closely with the communications /website
team to develop these resources, delegating ownership of content
development as needed.
* Support Management and the IHF Fundraising team in efforts to
secure funding for the Stroke Service.
* Working with the IHF Communications team, devise a social media
and promotional plan to increase awareness of and engagement in the
Stroke Services
* Facilitate member and volunteer involvement in efforts to improve
services for all stroke survivors with Life after stoke, particularly
in supporting the development of the IHF? s patient advocacy
capability and sourcing of patient champions.
* Ensure the recruitment of any new coordinators/staff is carried
out efficiently and fairly.
* On-boarding and induction of new employees (liaise with IT and HR
to ensure all new recruits are brought on board properly ? have all
the equipment needed to carry out their roles).
* Carry out probation and annual performance reviews for all
eligible employees and engage with performance management process ?
ensuring that all employees in the reporting line are treated fairly
and consistently.
* Ensure service consistency across the board, ensuring each
site/strand of service is performing to a similar high standard (this
will require visits to the team and to in-person groups on a
structured basis).
* Provide clear KPIs and performance expectations for staff and put
in place performance improvement plans where necessary.
SKILLS AND EXPERIENCE REQUIRED
* Minimum third level qualification in a relevant discipline (e.g.
Social Care, Healthcare or a related field) is essential
* Strong leadership skills with a minimum of 3 years? experience
managing a team is essential
* A strong commitment to improving services and supports to people
post stroke
* Strategic planning and change management experience is desirable
* Excellent communication and interpersonal skills with experience
of working across teams and building relationships internally and
externally
* A flexible and collaborative approach
* Proven experience of operational planning and delivery of; risk
mitigation processes and service quality improvement
* Experience of calculating costs for service implementation and
budgetary monitoring and resource planning is essential
* Excellent organisational, IT and multi-tasking skills.
* Understanding and experience of working with clients living with a
disability or a chronic long-term health conditions is essential
* An understanding and experience of demonstrating and measuring
impact and a commitment to a culture of innovation is essential
* Awareness and understanding of good data practices and knowledge
of harnessing data and service user insights/research to inform
service delivery
* Experience of digital service delivery and CRM databases is
essential
_The above is a guide to the nature of the work required. It is not
exhaustive. Job descriptions are reviewed on a regular basis in line
with business needs._
BENEFITS OF WORKING WITH IRISH HEART FOUNDATION:
* Flexible working with our hybrid working model, our team enjoy more
flexibility working from home and our Head office location in
Rathmines (2 days per week office based) or more if you prefer!
WE PROVIDE BENEFITS TO HELP YOU PROTECT YOUR HEALTH AND FINANCIAL
SECURITY; AND GIVE YOU PEACE OF MIND.
* Pension scheme with employer contributions, from day 1 of service
* Life assurance of 4 times base salary with immediate effect
* Income continuance/disability benefit, at no cost to you from day
1 of service
* Paid Maternity leave
* Company sick pay
* Generous annual leave policy including additional company days
* Bike to Work Scheme, Travel Saver Tickets, Excellent public
transport links
* Employee assistance Programme
* A wonderful office we are proud of with excellent working, kitchen
and changing facilities
* Events organised by social club and Health and Well-being
Committee
* CPR Training for all employees
* Ongoing Training and Development initiatives to help you grow your
career with us
DETAILS OF ROLE AND APPLICATION PROCESS
This is a full-time, permanent role, Monday to Friday.
The role is based in the Irish Heart Foundation?s offices in
Rathmines, Dublin. (2 days per week office based)
To apply please provide an up-to-date curriculum vitae and cover
letter outlining how you suit the post by email to Klara O?Malley,
HR Manager.
EMAIL: **APPLY ON THE WEBSITE**
The closing date for this position is December **Apply on the
website**th **Apply on the website**. Interviews to take place in
January **Apply on the website**.
_The Irish Heart Foundation is an equal opportunities employer.
The Irish Heart Foundation has a strict no smoking policy._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
